Our Service

Fast, Friendly Service

E & R Industrial has a full staff of customer service experts, standing by to take your call. Please use the virtual catalog to search, find and order the brand name industrial products you need. Delivery and accuracy will always be our number one priority and, we’ll ship the same day, nationwide. For personal assistance, please call (866) 795-2424 toll free. A technical representative will assist you.

Product Specialist On-Hand
When it comes to brand name products and tool applications - no one knows better than the Product Specialists at E&R Industrial. They are, simply put “the best in the business”. At E&R we go the extra measure to have product specialists on staff to service your business. We have Cutting Tools, Carbide, Abrasives, Metrology, Machinery, Material Handling, Chemical, Janitorial and Safety specialists on-hand and available to recommend the right solution for your particular application. And, because we believe cost savings comes from added value, each of our specialists are available to come right to your facility and provide hands-on technical support at no extra charge. It’s that easy.

So, when you’re not sure which product’s are correct for your application, E&R will recommend the right solution every time. To take advantage of this free “added value” service and see how you can save time and money, give us a call today at 586.795.2400 and ask for the Product Specialists department or visit our website for a contact list. You’ll be glad you did.

Materials Management Services and Support
E&R Industrial takes an intelligent, innovative approach to integrated Supply and Commodity Management. We can design and implement a cost effective solution for your supply chain needs. Some of the key attributes include centralized procurement, tool crib setup, point of use and automated dispensing systems. E&R utilizes the latest technology in web enabled inventory replenishment, user-friendly scanning systems, bar code and EDI processing along with data warehousing. We can even staff your facility with experienced personnel. We offer flexible solutions for any size company.

• Product Standardization
• Inventory Reduction
• Vendor Consolidation
• Cost Effective Procurement
• Enhanced Cash Flow
• Complete Visibility
• Single monthly invoicing

Same Day Shipping
Orders received by 4:00 p.m. EST will ship the same day* nationwide. We ship most orders UPS ground or FedEx priority, and will also deliver using our own E&R Industrial truck to any metro location surrounding our branch locations**.

* In-stock items only. Returns on non-stock items are subject to a manufacturer’s restocking fee if applicapable. An RGA must accompany all returns.
** Depending on weight restrictions, some products may ship LTL.

Industrial Account
Continue to order on terms by opening an open credit account. Simply complete a one-page application credit application and we’ll approve your credit line in less than 24 hours. We make it easy to do business with E&R Industrial. We offer many different choices in credit programs. For prompt payment within 10 days we’ll give you an additional percentage point discount. If you would like to make payments via; electronic funds transfer we can accommodate that as well.

To setup an account click on the credit application, fill out completely and fax to 586-795-2553.

Credit Cards Accepted
Along with many credit programs we accept credit cards as an easy payment alternative when placing orders with E&R. We accept all major credit cards for any catalog, web, phone or branch order.

Mach 1 - Leasing programs
Want to preserve your valuable capital? Think Mach-1 Leasing. We’ve partnered with financial lenders that offer the most lucrative leasing programs available today. Let us show you how to keep your machinery, automated dispensing machines or special tooling making you money without depleting your hard earned cash. There are many creative programs such as $1 buy-outs, zero down and attractive interest rates to help maximize your capital equipment while minimizing your cash exposure. Ask about leasing, it makes good business and financial sense. Look for the Mach-1 icon throughout this catalog.